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1 .What kind of service model can Ohyeah provide?
We are a professional sexy lingerie supplier, with 1000+ styles,over 1,000,000 pcs +spot goods, 14 years of export experience, mainly provide 4 kinds of services:
4>. OEM customization service: products are produced according to the customer's style
2 .What is the product brand?
Our products will display three types of brands according to the service mode customers need.
Customers can choose the type they need when placing an order:
1>.
No Brand: washing label,paper tag and package bag without any brand
informations,no extra cost.
2>. Ohyeah Brand: paper tags display "Ohyeah" brand information,no extra
cost.
3>. Custom's Brand: washing label,paper tag and package bag all display
custom's own brand information,addtional ODM service fee is required.
3 .What is the minimum order q'ty?
1>.No Brand Order: washing label,paper tag and package bag without any brand informations,the minimum order is US $100.
Add extra 50% handling fee for order less than US$50; Add extra 20% handling fee for order less than US$100. (Not include delivery cost ,tax and VAT)
2>.ODM Order: washing label,paper tag and package bag all display custom own brand information,the minimum order quantity is 500 pieces goods per order,can mix styles,colours and sizes.
3>.OEM Order: Babydoll/Costume/Bodystocking/Corset: 500pcs/color,support mixed sizes;
Panty/Garter Panty: 2000pcs/color,support mixed sizes.
1>.At first, you can place the order from our website on line, getting your order number.
(Of course, you can pay directly online by paypal.)
2>.Next, we will check stock and send the invoice include the shipping cost to you within 24 hours.
3>.Please pay soon and tell us the information .So that we can send the parcel in time,
and tell you the tracking number for check it online.
New customers can register by following the instructions, or you can also directly shopping goods on the website without registeration
2>.Shopping goods
Click on the "shopping cart" where you want to order, you can order repeatedly, modify the purchase quantity, and settle accounts together
3>.Select the mode of transportation and payment terms
Fill in the accurate receiver address information
The system will automatically recommend several kinds of transportation modes as well as the corresponding freight to choose from.
The system will automatically recommend several payment terms to choose from
If you are not satisfied with the recommended transport mode or payment term, please submit the order and wait for our service staff to contact you.
4>.Submit the order
Register customers: Submit the order, and get the order number, you can check the order details in Member Center
New customers: Submit the order and get the order number as visitor member, your Email will become an Username for your future login, the initial password is: 123456 .Then you can log in as member state to check your order details in Member Center.
5>.Paypal payment
The System can support online payment by Paypal, which is efficient and safe.
You can also pay after our service staff contact you.
Note:
1.Single mixed order amount over US$10000 or Single product quantity over 100pcs/style/color.Pls get in touch with our business manager Mr jon directly:[email protected]
2.Order less than US$50 add 50% handling fee ; Order less than US$100 add 20% handling fee
(Above order amount not include delivery cost,tax and VAT).
1.About the price
2.How to pay the order?
We can accept:
1>. PayPal (buyer pay paypal handle fee) Paypal account: [email protected]
2>. Bank transfer(T/T)
Our bank account as follow:
1.Bank Name：China Merchants Bank Xiamen Branch
2.SWIFT：CMBCCNBS471
3.Bank Address：NO.18 LINGSHIGUAN ROAD, SIMING DISTRICT, XIAMEN , FUJIAN, CHINA.
4.PAYEE：Ohyeah Trade (Xiamen) Co.,Ltd.
5.PAYEE'S A/C NO：592903357732802
6.PAYEE address：Unit A,3 Floor Complex Building,Yue Hua Road 215,Huli District,Xiamen
If you need other way to pay, pls contact us.
It takes 5-10 business days by Fedex/DHL/UPS/TNT/Aramex, depending on your location.
Yes , of course! We keep long-term cooperation with DHL/Fedex/UPS/TNT/Aramex and other international express companies,and enjoy preferential freight prices.
Yes , of course!
2>. After confirm the address, the system will automatically recommend several modes of transportation and the corresponding freight for your choice.
3>. If you are not satisfied with the transportation mode or freight, please contact our service staff. We will try our best to apply for the most preferential freight.
After you place an order, we will check your order first and then send the invoice to you within 24 hours. Shipment will be arranged within 1-3 working days after we receive the full payment.
After your package is sent, we will provide you a tracking number, so you check where is your package.
2>.International express companies handle the export customs declaration as agents, the goods can usually be exported smoothly.Due to different policies of different countries, for example, if the goods encounter a customs detention, the customers need to deliver the relevant taxes by themselves;
3>.We will often do related work to help customers smooth customs clearance, such as export by way of "free sample "or "free gift";
4>.We can also make low-price invoice to help declare export according to customer's requirements.
Ohyeah company accept renew the products which having problem in quality:
1. Please feed back the information about quality problems within 3-7 days after receipt of the goods;
2. Please provide real photos of products with quality problems;
3. For replacement, usually we will send new products along with your next order;
4. If you do not need replacement, we can negotiate with each other according to the actual situations, and the discount amount will be returned to you;
5. Ohyeah company will decide whether to return defective goods depending on the particular facts, the freight must be informed by the buyer before returning;
If you choose to refund, we will respond to your refund on the same day, and the refund will be returned to your account within 1 to 3 working days. If it is during holidays, the arrival time may be delayed.
6. The following situations do not belong to scope of return or exchange service:
1>.Products have been worn, used or washed;
2>.Products with thread residue, fade after washing, and color difference due to different production batch;
3>.More than 7 days after receive the goods;
4>.Refuse to provide photos of defective goods or the photos are completely unable to identify;
For the above situations that beyond scope of return or exchange service, Ohyeah company will give more discounts or preferential policies in future orders according to the circumstances.
